PlayLive Privacy Policy and Personal Data Protection

The PlayLive Privacy Policy explains how personal information is collected, processed, shared, protected, and retained. It applies when you create an account, make payments, contact support, or browse the platform. By using PlayLive, you accept that your information will be handled for legitimate operational and legal purposes.

PlayLive needs these records to provide gambling services to adults aged 18+, verify account holders, process transactions, and meet licensing duties. Under South Africa’s POPIA framework, the policy also explains your privacy rights and the controls available for eligible account information.

General Privacy Rules for PlayLive Players

Gleneagles B.V. operates PlayLive and controls the personal information processed through the platform. The main company and licensing details are:

PlayLive handles personal information under the privacy requirements governing its operation. These include South Africa’s Protection of Personal Information Act and the relevant Curaçao rules. Processing rests on the following legal bases:

• Performance of the registration contract you accept when opening an account
• Compliance with legal and regulatory duties
• Legitimate operational and security interests
• Your consent for optional processing

The registration contract permits PlayLive to create and manage your account. Consent mainly covers optional cookies and certain promotional communications. You can withdraw it using the corresponding account, browser, or communication settings.

Licensing and compliance obligations require PlayLive to process information for specific purposes:

• Identity verification
• Anti money laundering checks
• Fraud prevention
• Responsible gambling controls

Some duties continue after account closure. PlayLive cannot erase regulated records while a legal retention requirement remains in effect.

Personal Data Collection at PlayLive

PlayLive obtains personal information through three channels. Each category reflects the origin of the data and how it reaches the platform:

When you register or manage a PlayLive account, you may provide the following information:

• Full name
• Date of birth
• Residential address
• Telephone number
• Email address
• Account credentials
• Payment information
• Customer support messages

Keep these details consistent with your identification records. If your PlayLive profile contains a South African residential address, the name and address must match the documents submitted for verification. Discrepancies can delay verification or prevent approval of a withdrawal.

PlayLive requires KYC verification before your first withdrawal. The requested documents can include:

• Government issued identity document
• Proof of residential address
• Proof of payment method ownership
• Source of funds evidence, including bank statements when requested

The documents must be readable and current. Open the verification section, upload the requested files, and check every detail against your PlayLive profile. The operator can request additional financial records during an enhanced account review.

Technical systems collect the following information when you visit PlayLive or sign in:

• IP address
• Browser type
• Device type
• Operating system
• Login time
• Visited pages
• Account activity

On PlayLive’s South African .co.za platform, these records support device recognition, suspicious access investigations, and website performance checks. They also show how the service functions across the phones, tablets, and browsers used to access an account.

PlayLive can receive account information from external organisations:

• Transaction confirmations from payment providers
• Verification results from identity checking services
• Risk indicators from fraud prevention partners

The platform compares these records with your profile. A mismatch can trigger another check before PlayLive approves a transaction or withdrawal.

Why PlayLive Processes Your Information

PlayLive uses personal data to confirm that an account is valid and eligible for gambling activity. Account checks can cover:

• Confirmation that you are at least 18
• Review of registration information
• Detection of duplicate accounts
• Prevention of identity misuse
• Identification of payment fraud
• Detection of access from prohibited locations

Account data also supports operational and compliance functions:

Before approving your first withdrawal, PlayLive checks your identity, address, and payment method. A source of funds review may also be required. The process supports compliance with licence conditions and the investigation of unusual financial activity.

Responsible gambling monitoring can involve the following PlayLive account records:

• Deposit amounts
• Wagering activity
• Recorded losses
• Account session patterns
• Changes to account limits
• Communication with customer support

The monitoring process can reveal activity that calls for an account control or intervention. PlayLive provides the following responsible gambling tools:

• Self exclusion
• Cooling off periods
• Deposit limits
• Wager limits
• Loss limits

You can request these controls through the account or support options. After a restriction becomes active, PlayLive can retain the related information to apply it and prevent attempts to bypass it.

How PlayLive Shares Personal Data

PlayLive only discloses personal information when the recipient has a legitimate operational or legal reason to receive it. Recipient categories and disclosure purposes include:

Internal access is limited to authorised personnel who need the information for their work. Employment or contract work with PlayLive does not provide unrestricted access to player data.

Information can be disclosed to a regulatory or legal body under the following circumstances:

• Compliance with licensing obligations
• Investigation of suspected fraud
• Response to a valid official request
• Protection of legal rights
• Compliance with a court order
• Fulfilment of another binding legal duty

PlayLive restricts each disclosure to the information needed for the request or service. External organisations processing data on the operator’s behalf must follow these safeguards:

• Contractual confidentiality requirements
• Restrictions on permitted data use
• Access controls
• Security obligations
• Deletion or return requirements

The same protections remain in force when information is transferred outside South Africa or Curaçao. Such transfers must comply with the privacy rules governing the PlayLive operation and the receiving organisation.

Security Measures Protecting PlayLive Accounts

PlayLive uses layered controls to protect personal and financial information:

• Industry standard encryption for transmitted and stored data
• Network protection against unauthorised access
• Role based access controls for personnel
• Continuous system and account monitoring

A dedicated security team watches PlayLive systems for suspicious access, misuse, and attempted intrusion. Payment activity is supported by 3D Secure. This feature adds an authentication step to eligible card transactions and reduces the risk of unauthorised payment use.

Employees and contractors receive only the system permissions needed for their roles. PlayLive can restrict or remove access when their responsibilities change. Security logs help the team investigate unusual events affecting an account or platform service.

Take the following precautions to protect your PlayLive account:

• Create a unique password that you do not use elsewhere
• Keep your login details private
• Avoid saving your credentials on a shared device

Contact PlayLive support promptly if you notice any of these warning signs:

• An unfamiliar login
• A transaction you did not authorise
• An account detail you did not change

No online platform can remove every security risk. PlayLive reviews its safeguards as technical threats develop. This is relevant when a South African account is accessed through mobile data, home Wi-Fi, public networks, or several personal devices.

PlayLive Data Retention Periods Explained

PlayLive does not apply one retention period to every category of information. Treatment depends on the type of data, its purpose, and the legal duties attached to it:

Closing a PlayLive account does not cause every record to disappear immediately. The operator may need to retain the following records:

• Identity verification documents
• Payment histories
• Anti money laundering records
• Responsible gambling information
• Dispute and complaint records

These records can support a regulatory review, fraud investigation, or legal claim. PlayLive can also use them to maintain a self exclusion restriction after account closure.

When information reaches the end of its valid retention period, PlayLive takes one of the following actions:

• Permanent deletion
• Irreversible anonymisation
• Removal from normal operational access

Anonymised statistics may remain because they can no longer be connected to you. PlayLive can use them to evaluate platform performance without keeping identifiable account information.

Your Rights Under PlayLive Privacy Rules

You have rights over the personal information connected to your PlayLive account:

Withdrawing consent does not make earlier processing unlawful. It affects only later activity that relies on that consent. PlayLive can continue processing information under a contract, legal obligation, or legitimate operational basis.

To submit a data request to PlayLive, follow these steps:

• Open the official customer support channel
• Identify the account concerned
• State the privacy right you want to exercise
• Describe the information involved
• Complete an identity check if requested

Identity confirmation protects your account against unauthorised disclosure or deletion. PlayLive can ask for more detail if the request is unclear or covers a large amount of account information.

Privacy rights can be limited when records are still needed for one of these purposes:

• KYC compliance
• Anti money laundering controls
• Licensing obligations
• Fraud prevention
• Responsible gambling restrictions
• Legal claims

You cannot remove verification records by closing your PlayLive account before the required retention period ends. Under South Africa’s data protection framework, you can complain to the relevant authority if you believe your information has been handled improperly. Contacting PlayLive first gives the privacy team an opportunity to investigate and resolve the issue.

Managing Cookies and PlayLive Tracking Technologies

PlayLive uses cookies and similar technologies to operate the website and remember your preferences. Some are necessary for core functions. Other categories support analytics, personal settings, or promotional activity:

Essential cookies maintain your PlayLive session and protect account activity. Blocking them can prevent sign-in, payment, or navigation features from working correctly. Optional cookies are not required for basic account access.

On the South African .co.za platform, functional cookies retain your selected language and display choices between PlayLive sessions. Analytics information shows how the website performs across the devices and connection types used to reach it.

You can manage optional PlayLive cookies using the following controls:

• Accept the available optional categories
• Reject optional cookies
• Change individual category preferences
• Block cookies through browser settings
• Delete cookies already stored by the browser

Deleting cookies may sign you out or reset saved preferences. Blocking every category can stop parts of PlayLive from working. Check your browser controls before applying a complete restriction.

When the PlayLive Privacy Policy Changes

PlayLive may update its Privacy Policy in response to operational, technical, or regulatory changes:

• New privacy requirements
• Changes to licensing duties
• Revised data practices
• New platform services
• New payment functions
• Updated verification methods
• Changes to security controls
• Revised responsible gambling procedures

Each revised PlayLive policy is published on the platform with an updated effective date. Significant changes can also be communicated through the following channels:

• A notice inside your account
• A message displayed on the website
• A notification sent to your registered contact details

Read the notification carefully if the update changes how PlayLive collects, uses, or shares personal information. Continued use of the platform means the revised policy applies to your later activity.

PlayLive will request fresh consent separately when a change requires it. If you do not accept processing necessary for the service, you have two options:

• Stop using the platform
• Request closure of your account

Account closure does not cancel existing legal retention duties. PlayLive can continue holding regulated records until the required period ends.